RETURN &
REFUND POLICY
Our return and refund guidelines for Premier Auto Designs — eligibility, fees, non-returnable items, and cancellation info.
At a Glance
Key Policy Highlights
Return Eligibility
You may return products within 14 days of delivery, provided they have not been installed and are not discontinued items. This includes unmounted wheels and tires, suspension components, and other non-custom parts.
To qualify for a return, items MUST meet the following criteria:
- Condition: Brand-new, re-sellable condition.
- Packaging: Must be in the original manufacturer's packaging.
- Authorization: You must call us first to receive a return authorization. Returns sent without prior documentation may not be identified or processed.
Return Authorization Required
Returns sent without prior documentation may not be identified or processed. Please call us before returning any items.
Restocking & Shipping Fees
- Restocking Fees: Fees are determined by the specific wheel, tire, or suspension brand. While some manufacturers do not charge a fee, others may charge up to 25%.
- Shipping: You are responsible for all return shipping costs. Please note that initial shipping charges are non-refundable.
- Services: If a product has already been received by us for mounting and balancing, restocking and shipping fees will apply.
Up to 25% Restocking Fee
Restocking fees vary by brand. Some manufacturers charge no fee, while others may charge up to 25%. Initial shipping charges are always non-refundable.
Non-Returnable Items
The following items are final sale and cannot be returned, exchanged, or cancelled:
- Custom Orders: Wheels that are custom-built, semi-custom built, or custom-drilled specifically for your vehicle.
- In-Production Items: Custom orders already in the production phase cannot be cancelled.
- Modified Products: Any item that has been altered, modified, or customized by or for the customer. This includes Custom Powdercoating.
- Clearance/Discontinued: Clearance or discontinued items are sold "as-is," are non-refundable, and do not include a warranty.
Final Sale Items
Custom-built wheels, modified products, and clearance items are non-returnable and non-refundable. Please verify your order carefully before purchasing these items.
Cancellations
To cancel an order, please call us immediately to verify the status. If your wheels are custom-drilled or have already shipped, the order may no longer be eligible for cancellation.
Act Quickly
Orders that have already been custom-drilled or shipped cannot be cancelled. Call us as soon as possible to check your order status.
Contact
Should you have any questions about our return and refund policy, or if you need to initiate a return or cancellation, please contact us:
1030 West Amelia Street
Orlando FL 32805, United States
Questions About Returns?
We're here to help. Reach out to our team for any return, refund, or cancellation questions — we'll guide you through the process.